Frequently Asked Questions

What is thepolicy?

Billing Orders | Shipping Information

What types of payments does IVI take?

We accept payments through debit and credit card

Can I change my order after a purchase? | How do I cancel my order? | Why haven’t I received my confirmation email yet?

To make changes or to cancel an existing order, please email customer service at customerservice@ivivision.com before your order is shipped out. Our team will get back to you as soon as possible to resolve your concern.

If you did not receive a confirmation email, please check your spam email or email us at customerservice@ivivision.com for further assistance.

How much does shipping cost?

Free shipping (not validated during promotions)

The cost of domestic shipping is $8.99

The cost of international shipping is $29.00

How soon will my order be shipped?

Orders are typically shipped out within 24 business hours after purchase.

How do I track my order?

You’re able to track your order after it has been shipped out. We will provide you with an order confirmation including a tracking number.

What company do you use for shipping?

IVI uses the United States Postal Service to ship out Domestic orders.

IVI uses FedEx to ship out International orders.

Warranty | Exchange | Return Orders

What is IVI’s return policy?

Your satisfaction is our priority. Please contact our customer service team for any returns at customerservice@ivivision.com

How long are sunglasses/glasses covered under warranty?

IVI offers a one-year warranty for every order. We also offer 50% OFF on your next purchase of pairs of sunglasses or glasses if your glasses are damaged. Contact us: customerservice@ivivision.com for more information.

How do I return my eyewear products to IVI?

Make sure to email us: customerservice@ivivision.com if you are having any issues with our products or if you’d like to return.

How long until my refund appears?

You can expect a refund within 24 business hours after we received your order.

Product Questions

How should I clean my polarized lenses?

Polarized/mirrored lenses require extra care to ensure optimal performance, especially after contact with saltwater. Rinse your glasses with warm water, then dry them off with a microfiber cloth. Each pair of glasses purchased from IVI comes with a microfiber cleaning cloth, which should be used to remove fingerprints and smears without leaving micro scratches on the lenses.

Avoid using detergents or cleansers with harsh chemicals. A gentle lens cleaning spray specifically used for glasses are sometimes used when necessary.

How do I take care of my sunglasses/eyeglasses?

Avoid leaving your glasses in a hot car. Your vehicle can easily heat up to 180-200°F when parked outdoors on a sunny day, which is way too hot to keep your glasses in good condition. If you need to keep your glasses in the car, remember to keep them in your glove compartment or the center console.

Avoid laying/sleeping with your glasses on. The comfort and performance of your glasses highly depend on the fit. Sleeping or laying down with your glasses on can make them crooked, or even break them.

When not in use, store your frames in a pouch/case. Leaving your glasses unprotected in your purse, on the desk, or just floating around will cause them to be easily scratched and damaged. Every pair of glasses purchased from IVI will come with a designated case to keep them safe.

What are polarized lenses and what do they do?

Sunlight can be temporarily blinding when reflecting off of a smooth surface such as calm water, wet streets, other cars, or even your own dashboard. Polarized lenses cut off the glare by creating a vertical filter for light, blocking out all of the horizontal light bouncing off a smooth surface. They are especially helpful for people who enjoy water activities such as boating. The lenses can drastically cut off the glaze caused by the water and improve your comfort and vision while battling sunlight for long periods of time.

Do you offer polarized lenses?

We offer polarized lens options in some color ways with our frames.

Do these sunglasses offer UV protection?

All IVI sunglasses come with Italian Carl Zeiss lenses featuring 100% UVA and UVB protection.

What should I do if my frames are crooked/uncomfortable?

All IVI frames are easily adjustable, especially when new. To make sure your glasses fit properly, there are some key points to focus on. The first thing is to see if the curves at the temples fit your ears correctly. They should curve slightly behind your ears. If they touch the back of your ears, they are too tight and can cause headaches and discomfort. If they are too flat, they can cause your glasses to slide down constantly. The nose pads should also lay flat against your nose. Each person has a unique curve on the nose bridge, some more defined and some less. The nose pads determine how high or low the glasses sit on your face, so if your eyelashes or cheeks touch the lenses, you might need to adjust the nose pads.

What should I do if there is a scratch on my lenses?

IVI offers replaceable lenses that you can purchase on our website. To order replacement lenses, you may contact us at: customerservice@ivivision.com

My lenses broke. Can I get a replacement lens?

IVI offers a replaceable lens that you can purchase on our website.

Are your eyewear products handmade?

All of our eyewear products are handcrafted.

Does IVI sell other products outside of eyewear?

Currently, we are offering face masks – constructed out of a truly dense and soft fine microfiber yarn, providing effectiveness in capturing and trapping even the smallest particles that can only be seen in a microscope.