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What types of payments does IVI take?

We accept payments through debit and credit card.

Can I change my order after a purchase? | How do I cancel my order? | Why haven’t I received my confirmation email yet?

To make changes or to cancel an existing order, please email customer service at customerservice@ivivision.com before your order is shipped out. Our team will get back to you as soon as possible to resolve your concern.

If you did not receive a confirmation email, please check your spam email or email us at customerservice@ivivision.com for further assistance.

How much does shipping cost?

Free shipping (not validated during promotions)

The cost of domestic shipping is $8

The cost of international shipping is calculated by location.

How soon will my order be shipped?

Orders are typically shipped out within 24 business hours after purchase.

How do I track my order?

You’re able to track your order after it has been shipped out. We will provide you with an order confirmation including a tracking number.

What company do you use for shipping?

IVI uses the United States Postal Service to ship out Domestic orders.

IVI uses FedEx to ship out International orders.

What is IVI’s return policy?

Your satisfaction is our priority. Please contact our customer service team for any returns at customerservice@ivivision.com.

How long are sunglasses/glasses covered under warranty?

IVI offers a one-year warranty for every order. Contact us: customerservice@ivivision.com for more information.

How do I return my eyewear products to IVI?

Make sure to email us: customerservice@ivivision.com if you are having any issues with our products or if you’d like to return.

How long until my refund appears?

You can expect a refund within 24 business hours after we received your order.